We want every order to go smoothly. If there's an issue with your order, please contact us first at mohidshahzad.shop@gmail.com or WhatsApp us at +923281414000 — most concerns can be resolved directly and faster than through your bank.

Before Filing a Dispute

Please reach out to our customer care team within the timelines set out in our Return & Exchange Policy. We aim to respond to all inquiries within 24–48 hours.

If a Chargeback Is Filed

If a payment dispute or chargeback is filed with your bank or card issuer, we will respond with the evidence available to us, which may include:

-Order and payment confirmation

- Delivery/tracking confirmation

- Correspondence with our customer care team

- Quality Assurance photos and notes, where applicable 

Chargebacks on Non-Refundable Items

Ready-to-Ship items, sale or discounted articles, and customized or made-to-measure designs are final sale under our Return & Exchange Policy and Discount Policy. A chargeback filed on these items will be contested using the evidence above.

Fraudulent or Unauthorized Chargebacks

Filing a chargeback for an order that was delivered as described, without first contacting our customer care team, may be treated as unauthorized. We reserve the right to contest such disputes and, where a chargeback is found to be invalid, to decline future orders from the account or payment method involved.

Contact Us
Mohid Shahzad 
Email: mohidshahzad.shop@gmail.com 
Phone: +92 328 1414000