We do not accept returns based on personal preference or change of mind. Exchanges or credit are only available in the rare case of a damaged product or an incorrect item being delivered.

Eligibility Requirements

To qualify for an exchange or credit, all of the following must be true:

The item is unused, unworn, unwashed, and unaltered

- You report the issue within 48 hours of receiving your parcel

- Our Quality Assurance team reviews and approves the issue

Claims submitted after 48 hours will not be accepted.

What You'll Receive

For verified damaged or incorrect items, we will issue store credit for a future purchase, valid for 12 months from date of issue.

Return Shipping

Customers are responsible for return shipping costs.

Exclusions

Ready-to-Ship items, sale or discounted articles, and customized or made-to-measure designs are not eligible for return, refund, exchange, or chargeback.

Product Variations

Minor color variations due to photography, lighting, or screen settings, and minor variations in lace or embellishment availability, are not considered defects and do not qualify for exchange or credit. As our pieces are handcrafted, a measurement variance of up to ±1 inch from the size chart is also not considered a defect.

International Orders

Recipients of international orders must inspect their parcel at delivery and report any issue within 48 hours. Claims made after this window will not be accepted.

How to Request an Exchange

Contact us at +923281414000 with your order number and clear photos describing the issue. Our team will review and respond with next steps after Quality Assurance approval.

Cancelling an order instead? See our Order Cancellation Policy. Questions about a chargeback or payment dispute? See our Chargeback & Payment Dispute Policy.